"Well, a judge will look at them and give them papers and send them to this office, and if they're very very good the papers will say Upside and I or some other guide will take them up the elevator and show them how to use the public transit to get to their res, and if they're not, the papers will say Downside and maybe a sentence and their guide will take them down the elevator and show them how to use public transit to get to their res and tell them about torturers and contractors. Most people end up Downside," she says.